DO YOU OFFER A PRODUCT WARRANTY?
Our products have a 2-year warranty. If you have any issues with the product, please contact us via email@example.com , instagram, Whatsapp.
HOW AND WHERE ARE YOUR PRODUCTS MADE?
Each item in the BOBBRY catalogue is made by craftsmen using high quality materials, with attention to detail throughout the process. The quality of the products is carefully checked before packing.
Production is located in Bristol, UK.
DO THE PRODUCTS HAVE QUALITY CERTIFICATES? WHAT MATERIALS ARE USED?
Our products have been successfully tested and are CE certified. Our products are made from high quality wood. We use completely safe water-based paints and varnishes.
HOW CAN I TRACK MY ORDER?
You can track your package in any tracking system. For example: PARCELSAPP or https://www.ordertracker.com/
WILL MY ORDER BE DELIVERED ASSEMBLED?
The items are supplied unassembled. Assembly is required. You will need a screwdriver or electric screwdriver (recommended). All other tools are included. Assembly instructions are included. Please refer to our YOUTUBE channel illustrating the assembly process.
IS THE TRIANGLE EASY TO FOLD AND COMPACT TO STORE?
The folding feature makes it easy to set up and take down. This makes it a great option for parents who want to quickly create a play area for their children. Overall, the folding feature of the Climbing Triangle adds to its versatility, making it a practical and functional piece of equipment for both indoor and outdoor use. Convenient for limited space.
DO YOU GIVE AN EXTRA DISCOUNT IF I BUY MORE THAN ONE ITEM?
Yes, of course we are happy to give you an additional discount. Please contact us at firstname.lastname@example.org before placing your order.
WHAT IS THE COST OF DELIVERY TO MY COUNTRY? AND DO I HAVE TO PAY ANY ADDITIONAL CUSTOMS DUTIES?
The cost of delivery to your country is displayed in your shopping basket. Additional customs charges may apply for EU customers. Please check with your local customs office.
DO THE RAMPS FIT THE TRIANGLES, ROCKERS AND CLIMBING ARCHES? DO THEY WORK AS A SLIDE?
Yes, all ramps are designed to fit all BOBBRY triangles, rockers and climbing arches. The ramps have a slide on the back.
DO YOU OFFER CUSTOM COLORS?
Yes, sometimes we may offer custom colors depending on our workload and taken only from our already existing color palettes. You may contact us at email@example.com and we will follow up and let you know if we can accommodate your request at the time, they’ll also assist you further in setting up your custom order.
MY PACKAGE ARRIVED DAMAGED. WHAT CAN I DO?
If a package arrives damaged we will require photographs of the box, all four sides, including a photograph of the shipping label legible. Also, the package should be opened immediately to verify if there are damaged or missing pieces, in which case we will require also photographs.
After these verifications email us at firstname.lastname@example.org providing with as many details as possible, including all photographs. A solution will be offered on a case-by-case basis.
I NEED A BOBBRY PRODUCT IMMEDIATELY. WHAT CAN I DO?
Email us at email@example.com before placing the order, sharing both the product and the delivery deadline. BOBBRY will reply as soon as possible in case there is stock ready to ship.